Complaint letter of rude customer service

Complaint letter of rude customer service

Letters Kate

Having issues with a service provider’s poor behavior can be very frustrating. Customers willing to pay a reasonable price expect a quality product and outstanding customer service.
When you contact a company with a problem, it is better to be very clear about the issue and the fault with the product.

Companies have dedicated resources for customer service, and they make efforts to solve the issues in no time. But if you have a problem with one of the employees, the situation gets worse.

Customers can complain over the phone or even by email. If neither of these modes works, sending a complaint letter is best.

A complaint letter is essential as it goes into the company’s record, and the company knows your complaint is genuine.

Write the letter concisely, explaining the problem. Include any product references and the model number. Be reasonable and mention the solution you are looking forward to.

Writing an angry or threatening letter can bring a bad outcome. So, it is better to keep the tone of the letter polite.

Include any receipts, guarantees, or order documents. Don’t forget to include all your contact details, including your name, address, and phone number.

Sample letters

#1

I am writing to complain about an extremely unpleasant experience I had while visiting your store at (address) on the 12th of October. I was there to purchase some clothing items. Your staff behaved rudely and unprofessionally. I did not expect this attitude from the staff of a high-end brand like yours.

You must properly train your salesmen. They should show professionalism and courtesy when dealing with clients. I might not visit your outlet in the future unless you assure me that I will not encounter such behavior in the future.

Thank you for your attention to this matter.

#2

I am reaching out to address an uncomfortable experience I had with one of your customer service representatives at your XYZ outlet. I visited your store yesterday for assistance with a product return. However, your staff showed a lack of cooperation and behaved rudely.

Even though your store’s policy clearly states that returns are possible within 7 days of purchase, your sales representative, Jane Doe, refused to fulfill my request. The store manager also seemed uninterested in resolving the issue. I was surprised by this unprofessional behavior.

Every customer deserves respectful and courteous treatment. You must train your salespersons and store managers to behave professionally in all kinds of situations with clients.

Thank you for taking the time to read my concerns. I look forward to hearing how this matter will be addressed.

#3

Dear Sir,

This afternoon, I called your office to inquire about my monthly bill. One of your customer service representatives answered the phone, and she was insulting and impolite.

Due to her annoying behavior, it became hard for me to complete my transaction. She even mentioned that she was not relevant to dealing with such transactions. Also, she did not transfer my call to anyone who could have dealt with my issue.

If she is not given proper training on how to deal with customers, I am sure your business will suffer.

I am informing you because I do not want to speak to her again and might even stop doing business with you if she does not change her attitude. Customers are the spine of any business and deserve respect and kindness. I am sure you will take action on this.

Regards,

Complaint letter of rude customer service
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