Letter Informing the Customers Temporary Closure of Business

Letter Informing the Customers Temporary Closure of Business

Letters Kate

A letter informing the customers about a temporary closure of the business is also a notification telling them of the temporary suspension. Sometimes, there can a specific date and indicated time period during which the business would remain closed but sometimes a specific date or time period of business closure is not communicated depending on the situation and reason(s) of the closure. At some point, a business owner feels the need to close the business for a short or even long period for certain reasons. The temporary closure is more appropriate than a full closure.

While suspending business for a specific or unspecific time period but temporarily, the owner is responsible for communicating about the closure. The most seemingly right way to communicate about the temporary business closure is to write or notify the customers explaining the business trial.

There can be various reasons behind suspending business for a temporary period, some of them are the following

  • The situation of emergency in the country or region
  • Unexpected lower profits
  • Resource scarcity
  • Bad feedback from the public

There are certain things to be kept in mind while notifying the customers about the temporary closure of the business:

  • Keep in mind the federal and state laws
  • Keep detail records
  • Notify with clarity and specify your notification with the reasons for closure
  • Compensation to the customers related to pending contracts or product delivery etc.

Sample Letter

Re. Notification for the Temporary Suspension of the Business

Dear Customer,

This letter aims to notify you about the temporary closure of CLK Cladding and Footwear from 1 July 20XX onwards. The end of suspension is not known yet. The reason behind the closing of the business is the lockdown inflicted on the country due to the gruesome pandemic situation prevailing in the country.

Due to the daily huge rise in the number of Covid-19 patients, the government has inflicted a lockdown on the whole country categorically. The clothing and footwear business does not fall under the business category, which allows it to stay open during the lockdown.

A business shutdown is made totally on the grounds of customer healthcare. To ensure social distancing and staying at home, shutting down businesses is evitable. To keep pace with customer demands and necessities, online business work shall remain open. The business will stay closed until further orders by the government regarding the opening of the businesses and strategies for the lockdown.

The lockdown is expected to be lifted until the end of August. Amidst this grim situation, we are glad to inform you that the business will stay open for online shopping. The company has decided to give a flat 20 per cent off on all products to cherish its customers with the loyalty card.

We are grateful for your support, understanding, and kind assistance in this pressing dilemma and complication. For more queries, don’t hesitate to dial [X] or reach us by [Email].

Sincerely,

CEO CLK Cladding and Footwear

Sector A4F Ninety-seventh Street 

James Hole Knots New York City, US


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