Apology Letter to Customer for Incorrect Invoice

Apology Letter to Customer for Incorrect Invoice

Letters Kate

#1

Re. Apology for Incorrect Invoice to the Customer 

This is Oliver Deck, the Relationship Manager from the Microfinance Commercial Bank. Firstly, I hope you will be reading in good health. Thank you for correcting the mistake in the invoice for the loan you applied for. The details of the loan applied for, the invoices, and the highlighted mistakes therein are following.

First of all, we hereby affirm that you applied for the microfinance loan in the President Roller Poll Loans i.e. $2000. Your application was scrutinized on 20-02-20XX fulfilling all the terms and conditions. The loan was approved on 28-02-20XX.

According to the invoice, you have to pay $25 as your first instalment of the loan, but I apologize on behalf of my team for this error in the composition. It is assumed that the error was completely a mistake in composing and hence has no technical or calculation fault.

I have enclosed a scanned copy of the invoice for the order, which was incorrectly written as $25. I have corrected the amount by replacing the $25 with $250. More calculations and details have been enclosed to ensure the correction, and their copies have also been enclosed. Please feel free to contact our manager for any further queries by sending an email to [X] or by calling us at +[X].

Regards

Oliver Deck
Relationship Manager
Microfinance Commercial Bank
B-701 Commercial Area, Sector 11. San Diego
CA, USA


File: Word (.docx) 2007+ and iPad
Size 20 Kb

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#2

Re. Sincere Apology and Excuse for Sending an Incorrect Invoice to You Erroneously from the Accounts Department on 23rd February 20XX

Dear Sir,

I am writing this letter to apologize for the error in the invoice you must have received from our company. Due to an error in the machine, the system showed $500 instead of $50. We apologize for the erroneous billing, as the invoice sent was mistaken for another customer.

Due to the clustering of customers toward microfinance companies, we have encountered a huge problem managing the customer’s care and delivering the bills/invoices. Talking honestly about the system operations, our system has encountered some issues of abnormal functioning and erroneous operations. The sent invoice is the result of that systematic error.

The billed amount was mistakenly sent to you because it was confused with another customer. Hence, the error has nothing to do with manpower or mishandling by the worker; thus, there is no need to reprimand any worker or correct their competence.

We have also called to update our systems and operational task management. We esteem you as a worthy customer and treasure you as a proactive man who is so convenient to deal with.

I assure you that this will not happen again. We are trying our best to update our systems, and we understand your exquisitely valuable time and energy. To curb this chronic issue, we have also sent the proposal for new machinery and the training of the available workforce.

We do not want any customer churn, and therefore, we have been thinking and learning about the concept of invoice verification. As we work in microfinance, it is our first need to make the verification process smoother and more reliable. We apologize again for the trouble caused to you because of the error in the invoice.

We thank you for your cooperation and assistance in this regard. Customers like you are a precious asset to our business and thus keep a lifeblood value to our company. We value our customers as you want and assure their satisfaction and contentment in such an intricate monetary matter. Please contact us at [X] or [X].

Regards

Sartre Lockhart
The Manager
Microfinance Group of Companies and Consultancy
B-309 Circular Road, near Great River Bridge
San Diego, CA, USA


File: Word (.docx) 2007+ and iPad
Size 23 Kb

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