Complaint Letter of Poor Service of Telephone

Complaint Letter of Poor Service of Telephone

Letters Kate

The service industry is striving only because of the customer service it provides these days. For this reason, it has become crucial for companies to allocate a dedicated customer service department where customers can confidently lodge their complaints.

Most service industries, such as telecommunications, provide a time slot during which they can process the complaint. Once a customer complains, they issue a reference number and forward it to the relevant department.

Customers can submit complaints via emails, calls, or letters. Some companies even have their own complaint templates to standardize the whole process.

The benefit of a written complaint letter is that it can be retained as a record and used for future reference. After a reference number is issued against the complaint, it becomes easy to track the updates.

Sample Letter

Dear Team,

We have entered an era of technology and communication where the telephone has replaced necessities. I have been using this phone service for 5 years and was very content with the quality. But I have never faced this problem before.

My line is terrible, and I can hardly hear the person on the other side. This not only frustrates me but also disturbs the other person. Telephones are very important in this day and age. I expect calls from my family and friends frequently, and not being able to speak to them properly breaks my heart.

Besides this, I use the telephone for work purposes as well. I work from home and collect orders from my telephone. The bad line was one of the issues, but recently, the line not working at all has further aggravated the matter. This poor service is reflecting badly on my personal and professional life. I have been coming personally to place a complaint, and no action has been taken yet.

I am writing this letter as a matter of urgency. I would be very thankful if my complaint was processed and my issue resolved in no time. I expect better service in the future for the price that I pay.

I look forward to hearing back from the relevant authorities as soon as possible.

Regards,

Complaint Letter of Poor Service of Telephone
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