Complaint Letter of Poor Service of Telephone

Complaint Letter of Poor Service of Telephone

Letters Kate

The service industry strives only because of the customer service it provides. For this reason, it has become crucial for companies to allocate a dedicated customer service department where customers can confidently lodge their complaints.

Most service industries, such as telecommunications, provide a time slot to process the complaint. Once a customer complains, they issue a reference number and forward it to the relevant department.

Customers can submit complaints via emails, calls, or letters. Some companies even have their complaint templates to standardize the whole process.

The benefit of a written complaint letter is that it can be retained as a record and used for future reference. After a reference number is issued against the complaint, it becomes easy to track the updates.

Sample Letters

#1

I am writing to express my disappointment with the poor service I have been receiving from XYZ Telecom. I have been experiencing poor connectivity for the past week, and as a result, I am unable to make calls.

I request you to look into the matter and resolve the issue as soon as possible. My inability to make calls is causing me a great deal of inconvenience. Kindly send your technical team to fix the problem.

I would appreciate your immediate attention to this matter.

#2

I have been writing to complain about poor telephone service in my area since yesterday. I am unable to reach your helpline number due to a lack of connectivity. I, therefore, request that you look into the issue and resolve it as soon as possible.

Looking forward to your response.

#3

Dear Team,

We have entered an era of technology and communication in which the telephone has replaced necessities. I have used XYZ phone service for five years and have never faced this problem. However, I have been experiencing connectivity issues and overall performance since [Time].

My line is terrible, and I can hardly hear the person on the other side. This not only frustrates me but also disturbs the other person. Telephones are essential in this day and age. I expect calls from my family and friends frequently, and not being able to speak to them properly breaks my heart.

I also use the telephone for work purposes. I work from home and collect orders from my telephone. The lousy line was one of the issues, but recently, the line not working has further aggravated the matter. This poor service is poorly reflected in my personal and professional life. I have been coming personally to file a complaint, and no action has yet been taken.

I am writing this letter as a matter of urgency. I would be very thankful if my complaint was processed and my issue resolved quickly. I expect better service in the future for the price that I pay.

Regards,

Complaint Letter of Poor Service of Telephone
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