We hire cleaning companies so that we can buy cleaning services from them. Cleaning companies are specialized organizations with talented and qualified people who perform the cleaning job well.
It is a letter in which you object to the quality of the services you are being provided after purchasing the services. Since you are a company client, it is your right to let the corporation know that you are not satisfied with the service quality.
What does a complaint letter to the cleaning company do?
When you write a complaint letter, you show that you have a problem with the service provider and want it resolved. This letter lets the company know that its workers are not performing at the highest level and that things need to be fixed.
Professional service providers also consider this letter helpful feedback because it lets them know there is room for improvement. Therefore, they welcome and embrace complaint letters.
How to write an effective complaint letter?
Complaint letters must be written efficiently if you want your message to be conveyed appropriately. In addition, the targeted company will be in the position to take action and resolve the matter only if you have composed a complaint letter written professionally. Below are some tips to follow:
Give your introduction:
When you object to a service, you show that it has some problems. This sends a message to the service provider to reconsider the quality of the service being provided. Starting this letter with your introduction is important to inform the reader about you.
Explain how you think that company is not performing its job well:
Since the complaint is based on poor service, you must communicate how you think workers are not performing their jobs well. For this purpose, you should give some important points to support your arguments. For instance, you can tell that toilets are not clean, or you can also write that other people in the office are complaining about the poor hygienic conditions of the office.
Mention what you expect:
As a customer, it is clear that you expect a lot from a company when it provides cleaning services, especially when you have paid the service charges. Mention that you expect a lot from the company, and poor services have disappointed you.
Provide your contact details:
The corporate stakeholders might want to know more about the matter to reach the responsible people behind this complaint because this is the only way they can resolve the matter. So, provide your contact details and ask the company to contact you if more information is required.
Make sure you remain polite when explaining your problem since you must demonstrate your anger, not express it. If you do this appropriately and with care, you can easily compose a letter that will yield fruitful results.
Sample complaint letter:
Dear Mr. ABC,
I hired ABC Cleaning Company to clean my office on (mention the date). The company charged me a fee that I had already paid, and the transaction was carried out on (note the date).
Unfortunately, the services your company provides are not up to my satisfaction level. I notice that the toilet in my office is not clean daily, and my employees also complain about it. My office is also not cleaned properly, and I see dust on my table and windows daily.
I am disappointed by the services you are providing, and I was not expecting this level of unprofessional service. I would like to draw your attention to this matter, and I am sure that you will resolve this issue. To know anything else about this matter, you can reach me via email or the phone number I have already provided.
Regards,
Name of the customer
Signatures
_____________________
File: Word (.docx)
Size 23 KB
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