End of Warranty Letter to Customer | Word & Excel Templates

The end of the warranty terminates your defibrillator’s fabricating warranty. This implies that the company from which you assembled your defibrillator will not recover the device and will not be available for repair or replacement if it has an issue.

Issues and defects are analogous in every part of life. Humans can make errors, and appliances and products can also be inoperative. To avoid customers’ wariness regarding the company’s name, electronic appliances and products must be checked properly before delivery. Failure to do so can prove risky for their advantage.

Warranty is a legal commitment that includes assurance to buyers about product safety. A warranty usually provides for certain remedies, like repair or replacement of the article that fails to meet its operation.

Warranty is implied for a certain period and starts from the purchase date of a product. If, by chance or unluckily, a customer’s product gets out of order, then they demand a warranty claim. But before writing a claim, ensure the product has a warranty. The company owner writes the end-of-warranty letter to those customers who demand repair of the defective product. The head of the company or manager writes a letter to the customer detailing the end of the warranty.

In writing the end of the warranty letter, your tone should be formal and avoid unnecessary detailing.

First, you must write one paragraph about how sad you are about the defect in the product as it was purchased from your outlet.
State, then, that you always try to satisfy your customers completely because you ensure the reliability and quality of all your products.
Then, inform them that the product’s warranty has expired, and if the customer still wants the product repaired, it will cost money.

Following is a sample of the end-of-warranty letter to the customer.

Samples

#1

We’re reaching out to inform you that the warranty for your air fryer, purchased on (date), expires on December 31st, 20XX.

Please remember that after the expiry date, repairs or replacements will no longer be covered under your warranty terms. To keep availing yourself of these services, you may explore our extended warranty options.

If you have any questions or would like assistance extending your warranty, please don’t hesitate to contact us at (phone number/email ID).

#2

We are writing to inform you that the warranty period for your watch, purchased on (Date), will officially expire in November of next month. As per the terms and conditions of your warranty agreement, this marks the end of the coverage period.

Please note that from December onwards, any repairs or replacements for your watch will be subject to standard service charges. Our dedicated service team is always here to assist you with repairs or maintenance needs.

If you require any support, please feel free to contact us.

#3

10th August 20XX

Liam Mason
The Manager of ABC Company
Michigan, ABC Branch

Dear Mr. Mason,

Subject: End of Warranty Letter to Customer

We are so distressed after listening to the problem you have with our air conditioner, Model Q-098, which you bought in December 20XX. We are never enchanted to learn that one of our products has gone wrong, regardless of whether the warranty has expired.

We always try to satisfy our customers entirely because we ensure the reliability and quality of all our products. If we honor your plea to repair the air conditioner, it would be unfair to the rest of our customers who secured an extended warranty during purchasing time.

By reviewing our records, we learned that you had denied obtaining an extended warranty that was offered to you at the time of purchase. This extended warranty included full coverage of 5 years, while the manufacturer’s warranty was three years.

It is sad to inform you that the warranty for the product has expired, and we cannot make any changes to it—the proof you gave us and the purchase show that it was purchased on 12-12-20XX. We provide a warranty of three years, that is enough time from the date of purchase, its warranty ended five months ago. If you still ask us to repair this air conditioner for you, it would charge then 500$. We guarantee you that it will work for a certain period.

You can look at the affixed instructions and return them to us promptly.

Regards,

George Marlow

File: Word (.docx) and iPad
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