Letter Confirming Customer Bank Account Id Close due to Lack of Activity

Letter Confirming Customer Bank Account Id Close due to Lack of Activity

Letters Kate

There are many situations in which a bank chooses to close the account of the customer. Furthermore, a bank is not answerable to anyone if it closes the account of the customer. However, in some cases, the bank wants the customers to know their account has been closed so that they can take necessary actions to reopen it.

One of the most common reasons banks close customers’ accounts is inactivity. Accounts that have no activity are considered dormant. The bank informs customers about this by writing a letter.

Why do banks write a letter informing customers about the closing of their accounts?

People usually have multiple bank accounts for various purposes. Some people keep a separate account for saving and conducting transactions. However, we often see a lack of activity in some accounts. They typically stop using a particular account without informing the bank, and that account becomes dormant. The bank writes a letter to customers telling them about the closing of the account so that they might consider reopening it.

It is also important to remember that the bank’s policy is to close accounts that remain inactive for six months or more.

How to write this letter?

The bank is required to write this letter with a professional tone. For this purpose, the bank must consider adding the following details:

  • Start with the account closing decision of the bank:

Any person who holds an account in the bank must be informed about the bank’s decision to close the account. The bank must mention the account number to avoid confusion that may arise in case the recipient has multiple accounts in the same branch of the bank.

  • State the reason:

After informing the customer about the account closing, the bank should also explain why the account has been closed. The bank should mention that it is its policy to close the accounts of people who have not used them for a considerable amount of time.

  • End the letter properly:

The end of the letter matters a lot because it defines what options you are providing your account holder. If you think the account holder might need to contact the bank for any query, give your contact details at the end. If an account holder can open an account via phone call, specify it in the letter.

  • Keep the tone neutral:

Although you are giving bad news to the customer, you need to stay neutral. Do not express sadness, anger, or any emotion in this letter.

  • Write it briefly:

While writing this letter, one must keep the purpose in mind and add only those details that are necessary. This will keep the letter to the point and brief.

 Sample letter:

To: Mr. XYZ

Date: ——————

RE: Closure of bank account due to inactivity

Dear (name of the customer),

The bank has observed that there has been no transaction via your account (mention account number). Due to this inactivity for a prolonged time period, the bank has considered the account to be inactive, and therefore, the bank is closing your account as per its policy.

We regret to inform you that your account has been closed. You will not be able to perform any transactions from your account in our bank from now on. Please write to us if you want the account opened again.

ABC Bank values its customers highly and doesn’t want to cause them any inconvenience. Feel free to contact us with any queries regarding closing the account. Our helpline representatives will guide you in this regard.

Regards,

Your name

Your designation in the bank
Your signatures


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