A consumer is a person or a group of persons who purchases any product or service and uses it to fulfill personal needs and wants. He does not utilize the bought items for manufacturing or production of further goods and services. A consumer is involved in the evaluation, acquisition, and utilization of goods and services for his personal use only. Every consumer has a set of rights that he can exercise whenever the need arises. Registration of complaints and grievances against the products and services they use is one such consumer right. Every consumer has the power to present the seller…
