In professional setups, you are always in state of receiving complaints of different types whether you’re running a business; you are a government officer, working as a principal of an institute, etc. These professional setups demand you to behave like professionals even in the worst of situations. Receiving an aggressive complaint letter may make you lose your temper but here’s where the moment to be sane begins. Writing a complaint letter response is an art: An art big enough that only a few corporations, businesses, and institutions master. Dealing with complaints has a direct link with your reputation. It forms…
